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Customer Service Skills Training Course

Our CPD Accredited Customer Service Skills Training Course will help you to delight your customers and keep them coming back to your business again and again.

Do you want more repeat customers? The course will show how to stand out in the market and create loyal customers by delivering a great customer experience

Our Customer Service training course is delivered as a scheduled online training course. We can also deliver the course just for your business and this can be delivered in-person at your location or as an online virtual training course.

Customer Service Skills Training Course
Practical Tools
We'll help you put the tools and approaches from your Customer Service Skills course into practice
Practical Tools
Learn how to 'wow' your customers and turn them into loyal customers for your business
CPD Accredited
Accredited by the CPD Standards Office and equates to 6.4 units of CPD

Customer Service Skills Course – Details

Course Aim

Our one-day CPD accredited Customer Service Training Course will provide you with lots of tips and ideas to provide brilliant service to your customers.

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

his Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Course Objectives

By attending this customer service skills course you will:

  • Enhanced your self awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers

Course Content

Here’s what we cover in our customer service skills training course:

What is ‘World Class’ Customer Service?

  • What does world class customer service look like
  • Who is currently delivering world-class service and what can we learn

Service Expectations

  • What do your customers expect and why
  • What happens you fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world-class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.


Our Customer Service Skills training course is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.

This course equates to 6.4 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.

Download the Course Brochure

Download a copy of our customer service skills training course brochure below.

Who Should Attend our Customer Service Skills Training Course?

This customer service skills training course is for anyone who has responsibility for delivering customer service or customer care. This could be to internal and external customers and across any channel.

If you want to:

  • Know how to provide a positive customer experience
  • Generate loyal customers who will promote your company or brand
  • Increase revenue
  • Know how to deliver great service across all of your customer service channels
  • Know how to reduce complains and turn any complaints that you do get into a positive experience
  • Make your customer service role more enjoyable

Then this customer service course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced customer service skills trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Free access to our eLearning training courses to keep your skills up-to-date
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

Our customer service skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.

Customer service is often defined as the things we do to efficiently and effectively service a customer request. Customer experience how the customer feels as a result of interacting with you and your organisation. It’s the experience that they remember and what generated loyal customers.

The course is suitable for anyone who works in a customer-facing role, whether face-to-face, on the telephone or via email and chat.

It’s always great to have a refresh and look at new ideas on improving the customer experience. Customer expectations change all the time and we are constantly researching the best possible approaches to deliver great service. You may want to consider looking at any current data that you have as this will help determine whether a customer service course is right for you.

Yes. We have lots of articles about customer service skills in the customer service skills section of our blog.

Open Online Course

Our Online Customer Service Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Customer Service Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Customer Service Skills Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

Course Delivery Methods

Here’s how we deliver our Customer Service Skills Training Course. Click an option to see the full details.

Join our live online virtual Customer Service Skills training course from work or home for an interactive online learning experience.

1 Delegate
2 Delegates
3 + Delegates

Price per delegate includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.

All times shown are UK time.

Bring this Customer Service Skills training course in-house and train your team together at the same time.

  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.