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Assertiveness Skills Training Course

Our CPD Accredited Assertiveness Skills training course will help you to communicate confidently and effectively .

The course will show you the skills and techniques behind assertiveness that will help you to communicate with confidence and achieve better outcomes.

Our Assertiveness Skills training course is delivered as a scheduled online training course. We can also deliver the course just for your business and this can be delivered in-person at your location or as an online virtual training course.

Assertiveness Skills
Interactive Sessions
We'll help you put the tools and approaches from your Assertiveness Skills course into practice
Practical Tools
Learn how to communicate more confidently with some easy to use assertiveness tools and approaches
CPD Accredited
Accredited by the CPD Standards Office and equates to 5.5 units of CPD

Assertiveness Skills Course – Details

Course Aim

Our Assertiveness Skills Training Course will provide you with the skills and approaches to communicate more confidently with others.

By understanding how to control emotions, you will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective relationships.

Alongside this, the course will introduce you to practical tips and techniques to help build confidence and self-esteem.

You will be able to share your experiences with others and learn more about your individual communication style and others to help you deal with and reduce conflict. You will also have plenty of opportunities to practice the skills in a safe and controlled environment.

Course Objectives

By attending this assertiveness skills course you will:

  • Understand why and when you will need to be assertive
  • Be able to identify the characteristics of aggressive, passive and assertive behaviour
  • Recognise different situations where you will need to be assertive and apply the necessary skills
  • Understand how your body language, language and interactions with others drives different behaviours in them
  • Have built confidence in having difficult conversations with others
  • Be able to use the skills to influence others effectively to change attitude and improve performance

Course Content

Here’s what we cover in our assertiveness skills training course:

What is Assertiveness?

  • An introduction to what Assertiveness is and what it means
  • Why be assertive?

Aggressive and Passive Behaviours

  • Understanding what assertiveness is not
  • Looking at gut reactions and controlled reactions
  • Understanding the link between these behaviours
  • Body language, language and words associated with assertiveness

Assertive Behaviour

  • How to use different assertive skills and behavious and how to adapt them to different situations
  • How to demonstrate confident communication
  • Using controlled responses and not a gut reaction

Assertiveness and Relationships with others

  • Understanding where gut reactions and unconscious reactions come from
  • Understanding how our reactions can drive aggressive and passive behaviours in others
  • Looking at your own style of communication and that of others to understand how to reduce conflict
  • Asking for what you need and want with confidence
  • Dealing with confrontation and challenges

Different Ways of Being Assertive

  • Bill of rights – What is this and what does it mean?
  • Broken Record
  • I statements
  • Power Words
  • Giving feedback

When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.


Our training course is accredited by the CPD Standards Office. This demonstrates our commitment to quality and industry best practices and you can be sure that the course you receive has been assessed to ensure it meets its objectives.

This course equates to 5.5 hours of CPD. After completing the course you will receive your CPD certificate and learning path document as record of your attendance.

Download the Course Brochure

Download a copy of our assertiveness skills training course brochure below.

Who Should Attend our Assertiveness Skills Training Course?

This assertiveness skills training course is for anyone who would like to communicate with more confidence in any situation.

If you want to:

  • Feel more confident when you communicate
  • Get more positive responses from others when you communicate
  • Achieve better results
  • Be able to deal with others who are aggressive or passive
  • Have more credibility and authority in your field
  • Feel more positive about yourself

Then this assertiveness course is for you.

The course is suitable for people of all levels and in all roles and industries. The skills from the course are also appropriate for both work and personal situations.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced assertiveness skills trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Free access to our eLearning training courses to keep your skills up-to-date
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

Our assertiveness skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.

Assertiveness is a way of communicating that allows us to present ourselves and the information we are presenting in a more confident way. The aim is to have others perceive you as demonstrating confidence and, therefore, more confidence in you and your ideas.

It’s sometimes assumed that attending an assertiveness skills course will make you feel more confident and have more self-esteem. The course will actually provide you with the tools to achieve better results in situations where you feel you lack confidence. The increase in confidence and self-esteem will come from seeing more positive results in those situations in future.

We do try to allow each delegate to talk about individual situations so we can help you see how the skills course be used in them. The course will not be able to give you what might be described as professional advice – particularly where those situations are linked to health or have a legal aspect. We will give you the tools to be able to tackle these situations with more confidence.

Yes. We have lots of articles about assertiveness skills in the assertiveness skills section of our blog.

Open Online Course

Our Online Assertiveness Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Assertiveness Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Assertiveness Skills Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

Course Delivery Methods

Here’s how we deliver our Assertiveness Skills Training Course. Click an option to see the full details.

Join our live online virtual Assertiveness Skills training course from work or home for an interactive online learning experience.

1 Delegate
2 Delegates
3 + Delegates

Price per delegate includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.

All times shown are UK time.

Bring this Assertiveness Skills training course in-house and train your team together at the same time.

  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.