live chat support training course

Live Chat Training Course in Belgium

Our half-day Live Chat Support Training Courses in Belgium looks at best practice and tips and techniques to help deliver high-quality customer service to your customers who choose to use Live Chat Support.

We can deliver a Live Chat Support training course to your English speaking team anywhere in Belgium and beyond.

Our courses are very interactive, don’t use PowerPoint and focus on practical tools that the team can take away and put into practice.

Where are you?

We can deliver our ​Live Chat Support training course in any town or city in Belgium. So, whether you are in Antwerp, Liège, Brussels and Bruges or anywhere else in Belgium, contact us about having a Live Chat Support training course delivered for your English speaking team.

The Course Aims and Objectives

This course will introduce best practice methods for using live help chat software.  The course will look at how to best use the system and how to ensure the customer or potential customer perceives the business as professional whilst using the chat system.

This session looks at what anyone can do to give exceptional customer service via live chat systems.

Those who attend this Live Chat Support Training Course will:

  • Know the benefits of using such a system to them, the business and the customers
  • Be able to identify the most frequent types of requests and questions they may and actually do get via the chat system
  • Know how to set the right tone with the person using the system, ensuring messages are not misunderstood or taken in the wrong context
  • Have agreed acceptable canned (pre-stored)responses to use with the system, and when to use them v’s articulated responses
  • Know when to move the chat to another communication channel such as telephone
  • Be able to assess and evaluate how effective the chat was

Here’s what we cover in our Live Chat Support Training Course:

Online Chat v’s Other Support Channels

  • How does using chat compare to other support channels
  • Why will site visitors choose chat over calling?
  • What are the benefits of using the chat system
  • What are/will be the common requests and questions asked

Best Practice for Chat Support

  • What are the rules surrounding best practice for using chat support
  • Handling more than one chat session at a time

What to Say and What Not to Say

  • What words and phrases are acceptable to use in chat
  • Making sure your message isn’t taken out of context
  • Case studies to review

Canned Responses

  • What are canned responses and when to use them
  • What are the benefits and downsides of canned responses?
  • Agreeing a set of canned responses for your role/department/business

Skills Practice

  • Replying to some common questions via a chat system (both paper based and live chat (with a trainer) if the location has internet connectivity.

Here is how we can deliver this Live Chat Support training course for you.

On-site

We can deliver this Live Chat Support Training Course in-house to a group of up to 12 people on-site at your organisation in Belgium.

We can tweak the course content to align it closer to your business needs.  The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills. They will also ensure that everyone leaves with an action plan that details what they will do next.

Virtual

Rather than have our trainer travel to you to deliver a course, with our virtual training courses, our trainer will join you via our conference system to deliver the course.

It means you can get your team together where ever they are based. You can get the team together in the same room. Or, have individuals join from where they are based.

To learn more about virtual course delivery, see our digital and virtual training course website – Skills Garage here.

To find out more about having a Live Chat Support training course delivered in-house at your business in Belgium, fill in the form below and we’ll get back to you.  Be sure to tell us what course you are looking for and in what location.  

Alternatively you can call us on +443333 444575.

  • We’ll send the initial details to this address
  • Please write in international format i.e. +443333444575
  • Please write your message in English where possible.
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