Our Call Centre Management training course is delivered as a scheduled open online training course or in-house just for your business. We can do that in-person or online. Whether you are in Bucharest or Timisoara or anywhere else in Romania, we’ve got an option that can work for you.
Call Centre Management Course Highlights
Here’s some quick information about our Call Centre Management course:
Call Centres are a busy place, you’ll know this if you work in one now. For that reason Managing in a call centre means you will be as busy as anyone in your environment.
Our Call Centre Management Training Course is designed to give the managers within a call centre the skills and techniques to manage effectively in this very specific environment.
We look at how to manage the time that you have available effectively, develop your team's skills, motivate yourself and your team members, and deal with issues quickly that need your immediate attention.
The course is highly interactive, providing ample time to put the skills into practice using a range of simulations and skills practice sessions.
By attending this Call Centre Management training course, you will:
We will work with you to agree on the course content for your course based on your needs. The course can be delivered in 1 day or over multiple days.
Download a copy of our Call Centre Management training course brochure below.
This call centre management training course is for anyone who is responsible for overseeing a call or contact centre or teams
If you want to:
The course is suitable for people of all levels and in all roles and industries. We can also reduce the level of the content making it suitable for Call Centre Team Leaders.
A 1 day training course with one of our highly experienced Call Centre Management trainers at your location. You also get
Here are some of the common questions we get asked about our Call Centre Management training course:
We can also deliver this Call Centre Management training course just for your organisation wherever you are based. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Here are the most recent reviews that have been left for our Call Centre Management course.
5.0 out of 5 stars (based on 2 reviews)
Twelve members of our team attended the call centre management course. While some had more experience than others, the whole team contributed at different levels. The information provided helped the people with less experience progress in their knowledge, while the more experienced staff could chime in with the answers when others were unsure.
-Laura Barraclough – 07/10/2025
-Samantha Limon – 06/10/2025
Yes, you read that right! We’ve removed PowerPoint from our in-person training courses. Instead we use more creative ways to deliver content and generate discussion.
No matter how you attend, our courses are interactive and designed specifically for the delivery method being used.
We minimise theory and focus on practical tools you can take away and use immediately in the workplace.
Transparent pricing for open courses and clear all-inclusive quotes for in-house and bespoke work.
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