Course Reviews
Explore every piece of feedback we’ve collected from delegates on our Customer Service Skills course. Reviews update automatically as new feedback comes in.
We publish every review left for our Customer Service Skills training course so you can see how delegates rate the experience. Browse the complete list below to hear what others thought before you book.
Browse every published review below.
4.8 out of 5 stars (based on 68 reviews)
I recently took part in this course and found it very enjoyable and informative. Andrew was an excellent tutor and a delight to spend the day with. I would definitely recommend Revolution and Andrew to any of my friend and colleagues.
-Michelle Lewis – 10/06/2026 – Customer Service Skills
Very helpful
-John Marshall – 20/03/2026 – Customer Service Skills
-Niamh Brady – 08/12/2025
-Waldemar Ousch – 08/12/2025
-Shyanna Thompson – 19/11/2025 – Customer Service Skills
-Hadyn Rogers – 03/10/2025 – Customer Service Skills
Customer service skills
-Florence Onyedikachi – 03/09/2025 – Customer Service Skills
-Lorraine McKeague – 27/08/2025 – Customer Service Skills
-Trisha Atkinson – 19/05/2025
-Kate Farmer – 30/04/2025
We recently worked with Revolution for a customer service training day, and it was a worthwhile experience for our team. The session was well-organized, and the trainer brought a good level of expertise to the table. The content covered key principles of great customer service and served as a solid reminder of the standards we aim to uphold. It was especially helpful in reinforcing the importance of empathy and clear communication.
-Hayley Sellars – 24/04/2025
Lynne was really interactive and great at making the training feel inclusive. It didn't feel overly formal and everyone was comfortable to speak and share expeiences. Lots of great advice and skills to apply in my job role.
-Rosie Burke – 24/04/2025
-Grant Bowden-Smith – 24/04/2025
Lynne presented a really good course. I will be going though the booklet and notes that I have taken and re-affirming my choices and comments. Reviewing and adjusting some of my habits :)
-Karen Prowse – 24/02/2025
-Julie Day – 20/02/2025 – Customer Service Skills
I just want to say thank you so much to Lynne for delivering such an amazing interactive bespoke workshop! Her expertise in the subject manner and her teaching style kept everyone engaged and really maximised the impact of the training. We will definitely be using Revolution Learning and Development as a training provider in the future!
-Ciara Shamsi – 20/02/2025
Had a fantastic day, thank you.
-Anna Marks – 25/01/2025 – Customer Service Skills
-Clare Shepherd – 11/12/2024 – Customer Service Skills
I really enjoyed the course and would recommend it to everyone.
-Dawn Snell – 14/11/2024
Customer Services is something I have practiced extensively throughout my career. I think I had already covered all of the items presented at this course at some time or other. The content however was well presented and therefor served as an enjoyable interactive refresher.
-Sean McBride – 14/11/2024
Andrew was very interactive and tried to adapt to everyone's needs on how to present the information. He was very knowledgeable on the topics we discussed and had a good intake of our individual opinions.
-Ryan Cullen – 14/11/2024
-Colin McNally – 14/11/2024
-Karen Marsden – 08/11/2024
Having been in various customer facing roles throughout my 40 year career I was sceptical as to what I would benefit from this course. I could not have been more wrong. Andrew put everyone at ease and made the day fun and educational. It was a great refresher for me and reminded me that we should always "Do as you would be done by" walk in the customers' shoes and you won't go far wrong. I would highly recommend this course to anyone dealing with the public on a regular basis.
-Janice McKellar – 29/10/2024
Great instructor, very informative, clearly adapted the session to suit the group which was very effective, the group loved it. Have recommended to the rest of the company!
-Natalie Mckeen – 22/10/2024
-Deanne Riley – 22/10/2024
-Sandra McWhinnie – 18/10/2024
I found this course to be fun and engaging. It gave me a lot to think about and the resources to take that further and improve my skills.
-Robert Poole – 17/10/2024
I attended the customer service course.rnI found the content really useful to my role.rnAndrew D made sure he tailored it to the participants needs, throughout the day.rnI would recommend this course to anyone who deals with the public.
-Joanne Ford – 17/05/2024 – Customer Service Skills
I really enjoyed training on Customer Services - felt that it was beneficial to my role as I am often first point of contact with tenants and other stakeholders within the Association. I would recommend this training as felt the trainer's knowledge and presentation of subject was excellent.
-Leanne McDaid – 09/11/2023
-Martina Cranny – 07/11/2023 – Customer Service Skills
-Stephen Fisher – 07/11/2023 – Customer Service Skills
-MaryFrances McCrystal – 07/11/2023 – Customer Service Skills
-Ruth Montgomery – 07/11/2023 – Customer Service Skills
-Scott Kemp – 12/09/2023 – Customer Service Skills
the trainer was fantastic, she had a good knowledge of the subject
-Melanie Fearon – 04/04/2023 – Customer Service Skills
A professional approach to the course and tailored for the people involved.
-Nancy Kerr-Jones – 21/02/2023 – Customer Service Skills
-Tim Bailey – 12/12/2022 – Customer Service Skills
-Andrew Clark – 16/11/2022 – Customer Service Skills
The course was fun and engaging. The trainer Alan was fantastic and gave examples relevant to each of us in our work roles. I would highly recommend and will look to attend other courses in the future.
-Michelle Merrilees – 24/08/2022 – Customer Service Skills
-Javier Soto – 23/04/2022
Enjoyable, friendly and highly professional.
-Susan Mbonu – 11/03/2022
-Kim Turner – 15/12/2021 – Customer Service Skills
-Danica Simmonds – 13/10/2021 – Customer Service Skills
Andrew and Revolution made our subject matter interesting and engaging. I'd definitely recommend them. They also made an online class not boring, and with training online, this is such a risk.
-Daniel Autumn – 25/06/2021 – Customer Service Skills
Really good course - inspiring and very informative.
-Anna Smykla – 25/06/2021 – Customer Service Skills
-Lynn Reynolds – 25/06/2021 – Customer Service Skills
-Janet Hill – 21/06/2021 – Customer Service Skills
This course is highly recommended. Andrew was engaging and knowledgeable and the course was very informative and enjoyable.
-Carol MacLeod – 09/06/2021 – Customer Service Skills
-Bhavya Ramisetty – 08/06/2021 – Customer Service Skills
The customer service training was great and very informative. Andrew set the pace early on and everyone engaged throughout. It was an enjoyable experience and I would recommend it to anyone.
-Glynn McMillan – 08/06/2021 – Customer Service Skills
-Dave Farnsworth – 02/06/2021 – Customer Service Skills
-Vince Newman – 30/05/2021 – Customer Service Skills
-Wayne Mitchell – 18/05/2021 – Customer Service Skills
-Laura Kent – 18/05/2021 – Customer Service Skills
Thanks you for a great course
-Niamh Moloney – 10/05/2021 – Customer Service Skills
A very good online training course on customer service. Thank you
-Grace Brooks – 30/10/2020 – Customer Service Skills
this course was extremely enjoyable and very interactive. content was very relevant to my role and gave me lots of helpful tips and reminders of how to deal best with customers and hopefully deliver the best service. I have worked in a customer focussed role for over 30 years and this is definitely a great course to improve our relationships with our customers I would thoroughly recommend this course to anyone who has face to face role with customers or by any social media methods. thank you for delivering the course so well and the day just whizzed by as its was totally engrossing
-Lesley Green – 13/08/2020 – Customer Service Skills
I came to his course with high hopes and left with another level of confidence in myself. Not only has this opened my eyes to how my entire behaviour can impact on the tasks I am doing for my clients. I am now very confident that I will be able to provide a stronger connection with my clients and in turn provide a better level of service.
-Kyle Alexander – 31/01/2020 – Customer Service Skills
I was a little unsure what to expect on this course. I thought it was all going to be role plays but I’m so glad it wasn’t. The course really made me think about what I do. Some of it I already knew but it was a good refresher. The small group meant the trainer could talk to each of us and from that I got some really good ideas.
-Aimee Swinson – 23/08/2019 – Customer Service Skills
Very good course this. Easy going trainer with bags of experience and ideas. Really knew his stuff. But if a fluke but he also had a similar background to the role that I do. Good that we looked at service on the telephone and face to face. They also added in email for us as a couple of us asked about it. Highly recommend this course and company to anyone.
-Adam Powers – 19/08/2019 – Customer Service Skills
I would have liked to have moved around a little more, I found the length of the course a long time to be sat down. It would have been nice to have done some more group activities. I felt towards the end of the course it was rushed, even though the course finished early, we skipped some pages of the booklet. It would have been better to have gone through them and to summarise. Although the course went through complaint handling, I would have liked to have specifically gone through difficult client calls and how to handle them. Complaint handling touched on this but I would have liked to have gone through in more detail. I did mention this to the trainer. The course was heavily focused on face to face whereas for me personally I would have liked to have done more on phone calls as this is more relevant to my role. However, the course went through some valuable and important points, I do feel I have taken something away from the course, and will apply this to my role.
-Stephanie Parker – 19/08/2019 – Customer Service Skills
I thought the course was good an overall good. I am going to honest and say I thought there would be more role plays and scenario based activities within the group. There was 6 people of the course which I thought there was going to be a bigger group number, with a numerous selection of companies but that was not the case. The Building itself was lovely and the staff were all very accommodating and the lunch was incredible for the selection, again staff were very polite. Our trainer Lynn was very welcoming and easy to talk to. I did take away some good Ideas to take back into the office..
-Charlotte Harrison – 16/08/2019 – Customer Service Skills
Our team got some really good ideas. Really cleverly done in that we thought we would just be told what to do, but Andrew asked us lots of questions and helped us to decide for ourselves what we should do. He also gave us useful ideas to throw into the mix. We have seen instant results in our customer feedback. Thanks for the course and the help.
-Alan Waring – 14/06/2017 – Customer Service Skills
I learnt a lot on this session. It made me think about my attitude and behaviour when I speak to customers. I've used some of the skills and ideas already and they have helped a lot. Thanks again for a great gourse
-Janine Redmond – 11/05/2017 – Customer Service Skills
Very good course!
-Darren Ward, Horton Automatics – 30/11/2016 – Customer Service Skills
This was by for the best session I have been on. The content was valid and more than reading off a PowerPoint presentation. The tasks met the needs of all of the different learning styles
-S Francis, Hospital Innovations Ltd – 06/04/2014 – Customer Service Skills
The course was fantastic and very informative. The subject was covered brilliantly and liked how other topics were brought in to show they could be used under this subject. Everyone was involved and contributing
-S Dyke, Hospital Innovations Ltd – 06/04/2014 – Customer Service Skills
Yes, you read that right! We’ve removed PowerPoint from our in-person training courses. Instead we use more creative ways to deliver content and generate discussion.
No matter how you attend, our courses are interactive and designed specifically for the delivery method being used.
We minimise theory and focus on practical tools you can take away and use immediately in the workplace.
Transparent pricing for open courses and clear all-inclusive quotes for in-house and bespoke work.
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