Those who attend this Live Chat Support Training Course will:

Live Chat Support Training Course Training Course
Our half-day Live Chat Support Training Course looks at best practice and tips and techniques to help deliver high-quality customer service to your customers who choose to use Live Chat Support.
We can deliver a Live Chat Support Training Course training course to your English speaking team anywhere in Europe and beyond.
Our courses are very interactive, don’t use PowerPoint and focus on practical tools that the team can take away and put into practice.
Use the toggle to see more details about Live Chat Support Training Course training in your country.
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Pick a country from the drop-down to see more details about Live Chat Support Training Course training in your country. If your country is not listed we can still help. Contact Us here to discuss your requirements.
The Course Aims and Objectives
This course will introduce best practice methods for using live help chat software. The course will look at how to best use the system and how to ensure the customer or potential customer perceives the business as professional whilst using the chat system. This session looks at what anyone can do to give exceptional customer service via live chat systems.
Here’s what we cover in our Live Chat Support Training Course: Online Chat v’s Other Support Channels Best Practice for Chat Support What to Say and What Not to Say Canned Responses Skills Practice
Here is how we can deliver this Live Chat Support Training Course course for you.
On-site
We can deliver this Live Chat Support Training Course Training Course in-house to a group of up to 12 people on-site at your organisation.
We can tweak the course content to align it closer to your business needs. The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills. They will also ensure that everyone leaves with an action plan that details what they will do next.
Virtual
Rather than have our trainer travel to you to deliver a course, with our virtual training courses, our trainer will join you via our conference system to deliver the course.
It means you can get your team together where ever they are based. You can get the team together in the same room. Or, have individuals join from where they are based.
To learn more about virtual course delivery, see our digital and virtual training course website – Skills Garage here.
To find out more about having a Live Chat Support Training Course training course delivered in-house at your business, fill in the form below and we’ll get back to you. Be sure to tell us what course you are looking for and in what location.
Alternatively you can call us on +443333444575.