Great course material and an engaging trainer
I really well delivered training session
-David Anderson – 26/05/2023
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Building a Customer Service Strategy Training Course in Hungary
Our Building a Customer Service Strategy training course is delivered as a scheduled open online training course or in-house just for your business. We can do that in-person or online. Whether you are in Budapest or anywhere else in Hungary, we’ve got an option that can work for you.
Building a Customer Service Strategy Course Highlights
Here’s some quick information about our Building a Customer Service Strategy course:
- Delivered anywhere in Hungary as an in-house course
- Can also be delivered as an online course
- We work with you to make the course match your needs more closely
Course Overview
Course Aim
This Building a Customer Service Strategy Training Course provides the skills and approaches to put together a customer service strategy that delivers and how to engage those in the organisation who will need to deliver it.
Course Objectives
By attending this Building a Customer Service Strategy training course, you will:
- Know how to develop a culture where exceptional customer service is at its core
- Be able to define service standards and communicate these to the business
- Know how to develop a customer service strategy document
- Know how to engage people in the strategy and motivate people to achieve the standards
- Be able to monitor the progress made and maintain service standards
Course Content
Current Customer Perceptions
- What customers currently think of the business?
- How to find out what customers currently think?
- Building brand awareness
- How do you want customers to describe your brand/business?
- What does exceptional customer service look like in your industry/business?
- What are your competitors doing?
- Identifying the gap between current reality and the vision
- Customer phycology
- What drives loyalty and motivation?
- How do people choose who to buy from?
- Developing objectives to achieve the vision
- Identifying quick wins and longer-term goals and objectives
- Planning how to achieve the objectives (the steps and actions)
- Documenting the plan in a way that is easily communicated
- Planning how to communicate to gain maximum engagement and make people feel excited about the plan
- Identifying what the challenges to the strategy might be
- Answering the challenges
- Developing support mechanisms for those who worry about the courses of action
- Breaking the strategy down into departmental and team goals and objectives
- Ensuring everyone understands the bigger picture
- Keeping things on track and how to deal with the things that go wrong
- Measuring the progress and communicating the results
Download the Course Brochure
Download a copy of our Building a Customer Service Strategy training course brochure below.
Who Should Attend?
This course is for anyone who has responsibility for customer service in their business and the strategy that describes how you deliver it.
If you want to:
- Know what makes a great customer service strategy
- Engage people in your strategy
- Create a customer service culture in your business
- Increase customer loyalty and satisfaction
- Motivate team members to deliver better service
- Have a better approach to customer service quality
The course is suitable for people of all levels and in all roles and industries.
What You Get
In-House Delivery
A 1 day training course with one of our highly experienced Building a Customer Service Strategy trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
FAQ
Here are some of the common questions we get asked about our Building a Customer Service Strategy training course:
Who delivers your Building a Customer Service Strategy training courses?
Our Building a Customer Service Strategy courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily basis and bring this real-world experience into the session and the examples that we use.
What language is your Building a Customer Service Strategy training course delivered in?
Our Building a Customer Service Strategy course, along with all of our other courses, is delivered in English.
What is a customer service strategy?
For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top-down and strive to deliver exceptional service at every interaction with a customer. The strategy sets out the key objectives and steps that everyone in your business will take to deliver a great level of service.
Do we need a customer service strategy?
Most successful companies have one. Without a strategy and standards, it becomes much harder to communicate your expectations to those who are responsible for interacting and engaging with your customers
Can you help us to write a strategy?
We will begin the process of doing this in the course. We will give you the structure and components of the strategy and what you might put into it. We can develop and write your strategy outside of the course on a consultancy basis. Just Contact Us for an initial discussion on how we can help.
Do you have any Building a Customer Service Strategy articles I can read?
Yes. We have lots of articles about Building a Customer Service Strategy in the customer service section of our blog.
Delivery Options
In-House Delivery
We can also deliver this Building a Customer Service Strategy training course just for your organisation wherever you are based. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Reviews
What people are saying
Here are the most recent reviews that have been left for our Building a Customer Service Strategy course.
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