Those who attend this Customer Complaints Handling Training Course will:

Handling Customer Complaints Training Course
Our one-day Handling Customer Complaints Training Course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.
We can deliver a Handling Customer Complaints training course to your English speaking team anywhere in Europe and beyond.
Our courses are very interactive, don’t use PowerPoint and focus on practical tools that the team can take away and put into practice.
Use the toggle to see more details about Handling Customer Complaints training in your country.
Where are you?
Pick a country from the drop-down to see more details about Handling Customer Complaints training in your country. If your country is not listed we can still help. Contact Us here to discuss your requirements.
The Course Aims and Objectives
This Customer Complaints Handling Training Course aims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.
Here’s what we cover in our Customer Complaints Handling Training Course: Why People Complain Complaint Handling Skills Getting to the Root Cause Dealing With the Complaint Being Pro-active
Here is how we can deliver this Handling Customer Complaints course for you.
On-site
We can deliver this Handling Customer Complaints Training Course in-house to a group of up to 12 people on-site at your organisation.
We can tweak the course content to align it closer to your business needs. The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills. They will also ensure that everyone leaves with an action plan that details what they will do next.
Virtual
Rather than have our trainer travel to you to deliver a course, with our virtual training courses, our trainer will join you via our conference system to deliver the course.
It means you can get your team together where ever they are based. You can get the team together in the same room. Or, have individuals join from where they are based.
To learn more about virtual course delivery, see our digital and virtual training course website – Skills Garage here.
To find out more about having a Handling Customer Complaints training course delivered in-house at your business, fill in the form below and we’ll get back to you. Be sure to tell us what course you are looking for and in what location.
Alternatively you can call us on +443333444575.