Very Helpful
Lynne was great very helpful
-Ailbhe Bannon – 09/09/2026 – Telesales Skills
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Telesales Skills Training Course in the Czech Republic
Our Telesales Skills training course is delivered as a scheduled open online training course or in-house just for your business. We can do that in-person or online. Whether you are in Prague or Brno or anywhere else in the Czech Republic, we’ve got an option that can work for you.
Telesales Skills Course Highlights
Here’s some quick information about our Telesales Skills course:
- 1-day training course delivered online
- Delivered anywhere in the Czech Republic as an in-house course
- Booking is easy. Just select a location, a date and hit Book Now!
Course Overview
Course Aim
This Telesales Skills training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.
Course Objectives
By attending this Telesales Skills training course, you will:
- Understand the key skills and approaches to use when selling over the telephone
- Be able to structure a sales call effectively using a simple to follow framework
- Know how to engage potential customers in conversation rather than read from a script
- Be able to use effective questioning to understand customer needs
- Know how to present a product or service so it sounds perfect for the customer
- Be able to calmly deal with resistance and challenges and turn this into a conversion
Course Content
Opening the Call and Engaging the Customer
- Introducing yourself and your business to the customer
- Establishing immediate rapport
- Make it feel less like a sales call
- Using voice and words to generate interest
- Making it conversational and not like direct selling
- What to say and what not to say when talking to customers
- Using positive language that generates interest
- Making the customer feel valued
- Use effective rapport building and questioning techniques to find out more about the customer
- Identifying links between what the customer says and products and services available
- Matching your gathered information to products and services
- Presenting products in a way that will interest the customer
- Dealing with resistance and knockbacks to win the sale without being pushy
- Ways to push the call to a close
- How to ask the customer if they will buy
- Gaining commitment and closing the sale
- Ensure the relationship is maintained even if the sale is unsuccessful
Download the Course Brochure
Download a copy of our Telesales Skills training course brochure below.
Who Should Attend?
This telesales training course is for anyone who is looking for more confidence or ideas when selling to customers over the phone.
If you want to:
- Know how to prospect effectively
- Be able to get through the right person to offer your products and services to
- Increase your sales conversion rates
- Have a simple to use structure to follow when selling over the phone
- Feel more motivated and positive when selling
- Have a better approach to calling customers
The course is suitable for people of all levels and in all roles and industries.
What You Get
Online Open Training Courses
A 1 day online live virtual training course with one of our highly experienced Telesales Skills trainers. You also get:
- A highly interactive online experience
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 1 day training course with one of our highly experienced Telesales Skills trainers at your location. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
FAQ
Here are some of the common questions we get asked about our Telesales Skills training course:
Who delivers your Telesales Skills training courses?
Our Telesales Skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily basis and bring this real-world experience into the session and the examples that we use.
What language is your Telesales Skills training course delivered in?
Our Telesales Skills course, along with all of our other courses, is delivered in English.
Delivery Options
Online Open Training Courses
Our Online Telesales Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Telesales Skills training course just for your organisation wherever you are based. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Reviews
What people are saying
Here are the most recent reviews that have been left for our Telesales Skills course.
4.8
4.8 out of 5 stars (based on 5 reviews)
5★ 4
4★ 1
3★ 0
2★ 0
1★ 0
Tele sales skills course
I'm new to my role, and now fully know what's expected and how to structure my day and calls. All questions were welcomed and fully answered. I would recommend this course for not only people new to these roles but a refresher to give more ideas and help succeed.
-Gemma Neal – 29/07/2026 – Telesales Skills
Great Training
My second training courses with Revolution and it was just has great as the first. Andrew was very knowledgeable and gave great advice and feedback on my current sales approach and how I can improve it.
-Jim Fitzgerald – 06/05/2026 – Telesales Skills
Excellent course. Sue was a very confident, knowledgeable and friendly tutor.
Sue was a very confident, knowledgeable and friendly tutor. I would recommend this course to anybody looking to boost their telesales skills, or anybody getting started in these roles.
-Chris Gibbons – 03/07/2024 – Telesales Skills
Telesales Skills
-Sara Nevett – 23/06/2023 – Telesales Skills